FAQ's

Frequently Asked Questions (FAQs) – Hala Souq

Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) for your convenience.

What is the estimated delivery time?
We deliver orders within 2-7 days across Saudi Arabia.

How can I track my order?
Once your order is shipped, we will send you a tracking number via SMS or email. You can use this number to track your order’s status.

Can I return or exchange an item?
Yes, we have a hassle-free return and exchange policy. Please contact us within the return period for assistance.

What if I receive a damaged or incorrect product?
If you receive a damaged or wrong item, please contact our customer support immediately for a replacement or refund.

Do you deliver internationally?
Currently, we only deliver within Saudi Arabia.

What payment methods do you accept?
We currently accept Cash on Delivery (COD), and we plan to introduce more payment options soon.

How do I cancel my order?
If your order has not been shipped yet, you can request a cancellation by contacting our support team.

Are your products original and high quality?
Yes, we ensure that all our products are authentic, high-quality, and thoroughly inspected before shipping.

Do you offer a warranty on your products?
Some products come with a warranty. Please check the product description or contact us for details.

How can I contact customer support?
You can reach us through our website or email for any assistance or inquiries. Our support team is always ready to help.